Ainslie Crypto Privacy Policy

Elibert Pty Ltd ACN 625 814 173, trading as Ainslie Crypto (referred to as “Ainslie Crypto,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we manage personal information in compliance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It applies to personal information we handle about our customers, visitors to our website, recipients of our electronic communications, and members of the public.

This Privacy Policy applies to personal information processed or held by us in our business, including on the website, Applications and other online or offline offerings (collectively, the “services”). This Privacy Policy applies to our operating divisions, subsidiaries, and associates within the Ainslie Group.

By accessing our website, www.ainsliecrypto.com.au, or using our services, you agree to the terms of this Privacy Policy and consent to our collection, use, and disclosure of your personal information as set out below.

This Privacy Policy may be updated from time to time and the most up to date version will be published on the website or online. We encourage you to check the website periodically to ensure that you are aware of our current Privacy Policy.

Your continued usage of our website and applications will be taken to indicate your acceptance of the terms of this Privacy Policy insofar as it relates to the collection and use of your Personal Information.

The services are not directed to children under 18 (or other age as required by local law), and we do not knowingly collect Personal Information from children. If you learn that your child has provided us with Personal Information without your consent, you may contact us as set forth below. If we learn that we have collected any Personal Information in violation of applicable law, we will promptly take steps to delete such information and terminate the child’s account.

1. Collection of Personal and Other Information

1. Personal Information
   We may collect personal information including (but not limited to) your:
   • Name, date of birth, place of birth and contact details (address, telephone number, and email address)
   • Identification documents (e.g., driver’s licence, passport) for verification
   • Payment details and transaction history
   • Documents and statements you provide for compliance (e.g., proof of funds, source of funds)
   • Other information necessary to provide our products and services or comply with legal obligations
2. We generally collect this information directly from you (or from someone you have authorised to provide it on your behalf) via email, online forms, telephone, in-store interactions, or facsimile. If you choose not to provide certain requested personal information, we may not be able to provide our services to you.
3. Information from Related Entities
   We may also collect personal information about you from our related entities—such as Ainslie Bullion—if you hold an Ainslie Bullion account or have otherwise engaged with Ainslie Bullion.
4. Automatically Collected Information
   We collect information about your computer hardware and software, such as your IP address, browser type, domain names, access times, and referring website addresses. We use this information for statistical, security, and website functionality purposes.
5. Cookies
   Our website uses “cookies” to personalise your online experience. Cookies may store information to streamline your interactions with our website. You may accept or decline cookies through your browser settings. Declining cookies may affect full functionality of our website.

2. Use and Disclosure of Your Personal Information

1. The purposes for which we collect and hold your Personal Information include:

(a) to deliver our products and services to you and on your behalf;

(b) to confirm your identity and process your transactions;

(c) to comply with the relevant anti-money laundering and terrorist financing laws; (d) to improve our products and services to you;

 (e) to manage our relationship with you, evaluate our business performance and build our customer database;

(f) to provide you with information about our products, services and activities;

 (g) to enable you to participate in any promotion, competition, survey;

(h) to enable you to subscribe to mailing lists and interact or follow us on social media;

 (i) to respond to your requests and seek your feedback;

(j) to provide and improve technical support and customer service;

(k) to conduct research, compare information for accuracy and verification purposes, compile or analyse statistics relevant to the operations of our business;

(l) to facilitate our internal business operations, including fulfilment of any legal and regulatory requirements and monitoring, analysing and improving the performance and functionality of the Website and Application, and investigating breaches of or enforcement of any legal terms applicable to the Services;

(m) to protect our property, the website, the application, the services or our legal rights including to create backups of our business records;

(n) to manage risk and protect the website and applications from fraud by verifying your identity and helping to detect and prevent fraudulent use of the website and applications; (o) for the direct marketing and promotional purposes as set out below; and

p) to manage our business, including analysing data collected online concerning visits and activities of users online including the Analytics Services. This analysis helps us run the website and applications more efficiently and improve and personalise your experience online

2. Purposes of Collection and Use
   We use personal information we collect for:
   • Identity Verification & Security: To verify your identity for our security processes and to comply with our legal obligations under AML/CTF (Anti-Money Laundering and Counter-Terrorism Financing) regulations.
   • Transaction Facilitation: To process transactions, including buying or selling, and to confirm details such as shipping and billing.
   • Communication & Customer Support: To respond to your queries, provide updates on transactions, and offer related support services.
   • Legal & Regulatory Compliance: To meet our obligations under Australian law (including the Australian Privacy Act 1988 (Cth) and AML/CTF legislation) and respond to lawful requests by government agencies.
   • Marketing & Newsletters: To send you news and marketing communications if you have subscribed or otherwise indicated you wish to receive them (with an unsubscribe option in each electronic communication).
3. Disclosure to Third Parties
   We may disclose your personal information to:
   • Service Providers: Third parties who help us provide our services (e.g., IT support, payment processors, ID verification services, couriers, marketing service providers).
   • Financial Institutions & Compliance Providers: Banks, payment platforms, or compliance service providers who assist in verifying your identity, processing transactions, or conducting compliance checks.
   • Related Entities: For instance, Ainslie Bullion, Build Baas Pty Ltd, Bano Pty Ltd, or other related parties, who may use it in accordance with their own privacy policies (including for marketing, if you have opted in).
   • Legal or Regulatory Bodies: Where required by law or in response to lawful requests (e.g., AUSTRAC reporting for transactions of $10,000 or more and/or suspicious transactions, or other regulatory inquiries).
   • Professional Advisors: Where reasonably necessary for the conduct of our business, such as accountants, auditors, or lawyers.
4. Where we disclose personal information to these third parties, we take reasonable steps to ensure they comply with the Australian Privacy Principles and protect your information from misuse, interference, and loss.
5. Legal Requirements
   We may use or disclose your personal information if required by law, court order, or in response to a lawful request by a government or law enforcement authority. For instance, under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth), we report specific transactions to the Australian Transaction Reports and Analysis Centre (AUSTRAC).

3. Security and Storage of Personal Information

1. Data Security Measures
   We take reasonable steps including technical and operational measures to protect your personal information from misuse, interference, and loss, as well as from unauthorised access, modification, or disclosure.  
2. CCTV Recording
   Our premises are monitored by closed-circuit television (CCTV) for security. CCTV footage may be stored and disclosed where required by law or as part of an investigation with law enforcement or other legitimate requests.
3. Data Retention
   We keep personal information only for as long as it is needed to fulfill the purposes outlined in this Privacy Policy or as required by law. If personal information is no longer required, we take reasonable steps to destroy or de-identify it (unless otherwise required by law). We advise that for AML purposes your personal information must be retained for  seven years after the date of the last service we provide to you.

4. Cross-Border Data Transfers

We may transfer your personal information to service providers or servers located in other countries (including the United States). When we do so, we take reasonable steps to ensure such recipients do not breach the Australian Privacy Principles in relation to your personal information. However, in certain cases, it may not be possible to guarantee these overseas entities will comply with Australian privacy laws. By using our services or otherwise providing personal information to us, you consent to this transfer in accordance with this Privacy Policy and acknowledge that APP 8.1 may not apply to that disclosure.

5. Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of any website other than www.ainsliecrypto.com.au. We encourage you to review the privacy policies of each external site you visit before disclosing personal information.

6. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on our website at www.ainsliecrypto.com.au. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal information.

7. Access, Correction, and Complaints

1. Access & Correction
   You have the right to request access to the personal information we hold about you and request correction if you believe it is inaccurate, out-of-date, or incomplete. There may be circumstances in which we are permitted by law to refuse access or correction; if so, we will inform you of those reasons.
   Please send all requests to [email protected] or in writing to Level 6, 12 Creek Street, Brisbane QLD 4000. Include as much detail as possible to help us locate the relevant information. We will respond to your request within 10 business days.
2. Complaints
   If you have any questions, concerns, or complaints about this Privacy Policy or how we have handled your personal information, please contact us at:
   • Email: [email protected]
   • Address: Level 6, 12 Creek Street, Brisbane QLD 4000
3. We will:
   • Provide an initial response within 48 hours.
   • Aim to resolve your complaint within 10 business days.
4. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) by visiting www.oaic.gov.au/about-us/contact-us-page or calling 1300 363 992.

8. Contact Us

For any questions regarding this Privacy Policy or our data handling practices, please contact:

Ainslie Crypto
Level 6, 12 Creek Street,
Brisbane QLD 4000
Email: [email protected]